The NATO web page, which I hope you'll all look at tonight, also has Twitter and Facebook links. But you've made a good point. Not everybody in our generation is hooked up to this wonderful Internet and web. So you put your finger on a generational thing, and this is something Veterans Affairs should look at, even with transformation: the various forms of communication, not only how they come out in bureaucratese, but how they come out in English, and also how they send it.
On May 15th, 2012. See this statement in context.