Quite simply, I would suggest that all the studies that have been done and all the recommendations made to the department be implemented. Do away with all of the problems that have been created, partly by the new Veterans Charter, partly because of the lack of some of the requirements in the old system. It will never be perfect, but I think if they really want to take transformation, as they talk about it, to the best they can, they can start looking at all of the work that's been done. You don't need to do a lot more. Just look at what's been done and the recommendations that have been made in order to transform Veterans Affairs.
On May 15th, 2012. See this statement in context.