We've gone through a relook at a number of business processes in the department. We've tried to have authority to make decisions delegated as close to the veteran as we possibly can.
So there have been a number of changes in the past that have resulted in authority to make decisions with respect to benefits and services being delegated to the people in the district office that's close to the individual—or, on the other side of it, the individual, when they're speaking on the phone, may be able to get sufficient information or have their treatment benefit determined such that if they need it immediately there's an answer for them right away.