We've introduced one tool that allows us to measure risk of veterans who are being case-managed, and in fact those who are not being case-managed. It allows us to assess the risks to see whether they may in fact be in need of case management services.
The risk tool is one that we modified. It was developed out of Regina by one of the Regina health authorities. They allowed Veterans Affairs to modify a tool they had developed. We have modified it not only for our traditional veterans but also for our younger population, for the needs they have around re-establishment.
It's a tool that has been tested and validated through the work of the Qu'Appelle Health Region in Regina. As I said, they've allowed Veterans Affairs to modify that tool for our use.
The other tool is based on need and complexity. It is one we've developed in-house, within Veterans Affairs, with the support of our departmental research directorate. It's a tested tool and has been implemented nationally. It's showing very good results in terms of uptake by our case managers and of allowing them to understand their caseload and dedicate their time and energies toward those veterans who are most in need of case management services.