First of all, Mr. Chair, the department is continuing to ensure that its focus is on veterans being able to choose the channels of service that fit them the best. Things are changing. We know technology is changing and we know we're able to serve people in a variety of different ways. Veterans today are very different from veterans of years before. They expect to be able to be served in a variety of modalities, which means they expect to be able to go online, through the telephone, in person, and so on. Veterans Affairs is committed to ensuring we have all of those channels available to veterans.
In terms of being able to access a service face to face with the department, that service will continue in all areas where veterans need that service. In years gone by, veterans were scattered all across the country, in various points where there weren't service offices or district offices—they could have been in northern Ontario or in northern Quebec somewhere—and that would mean we would have people who would go visit them. That will still be the case in the future. We will always have points of contact where veterans can walk in and receive the services, and we will have points of contact where we will go out and we will meet with veterans, but we're making changes to ensure, as well, that we're cutting red tape, making things easier for them, and ensuring that all of those different service channels are available to them, regardless of the way they present to us.