Absolutely. One of the greatest transformations we've had to undertake is moving away from having offices that were concentrated in certain urban centres and having a way to be able to branch out and reach out to veterans in the various environments they live in, whether it's in rural centres, near bases, or in urban centres. We've had a very active approach going out to bases, working with our colleagues in DND, establishing Integrated Personnel Support Centres, where we have VAC employees, DND employees, and members, and changing our online systems, our websites, our ability to interface with a younger cohort of veterans who demand that kind of online service. So outreach has been a key component of what we're trying to do.
On June 12th, 2012. See this statement in context.