There may be issues around degrees of entitlement or there may be unhappiness. A veteran may say, “The department says I should get a 20% assessment for my bad knee, but I think it should be 25%.” He or she may then choose to appeal that ruling.
It's a process that's actually very generous. The design is to try to maximize the generosity, if you will—the fairness, or the liberal construction—to try to make sure that veterans do receive the benefits to which they are entitled, but when you have a system that's designed that way, you're always going to have folks who are able to do so trying to maximize it, which is what they should do.
On issues coming back to the department or clients coming back in, bear in mind that it's open enough so that if they have been turned down at the first decision but they have some new evidence, or if they didn't have enough evidence--maybe they didn't have a medical diagnosis--the system allows them to come back with an updated report. It opens the door to—