Thank you, Mr. Chairman. I enjoyed being here for this presentation.
There's no doubt that this will make information accessible to people who can access it, and that's great. I appreciate the fact that you've already acknowledged that it is complicated to navigate. Some of the concerns you've heard are about whether people who can't access this will still be able to speak to a human being. That's number one.
Number two is where is this going to go? In other areas where Canadians are dealing with governments or accessing government services, whether it be in fisheries when they are applying for a licence or renewing their licence or gear tags or whatever, they now have to go online. A lot of people don't have access to computers or don't know their way around computers, and then when they pick this up and try to get hold of a human being, they're being referred to the website. We get those kinds of calls every day in our office in Dartmouth.
Those are some of the concerns I have. I think it's quite worrisome. What can you say? You folks are doing the best you can under the circumstances to deliver important services, but I want to register that on behalf of veterans and RCMP members in my riding who may run into problems accessing information and talking to a human being.
I'd appreciate your comments.