I do appreciate that. My staff talk with your staff, and with the staff at EI and Service Canada, every day. I appreciate what you're dealing with and your commitment to providing these services, but my point, on behalf of veterans, is that it's becoming increasingly difficult to get a human voice, to get a response, and to get guidance.
This is a tool, but my concern.... I'll be watching, certainly, that this is not the thin edge of the wedge in Veterans Affairs of trying to funnel people in a direction that doesn't provide them with the kind of service they deserve.