This is a key part of the red tape initiative and also the plain language initiative, which started quite some time ago.
We have spent time on plain language to make the information that much more understandable, whether it has been decision letters or content on our website. This gives veterans another choice in how they communicate with Veterans Affairs and how they receive their information.
We also have other online services that have been announced as part of cutting red tape, the My VAC Account and the My VAC Book, which I think have been discussed at this committee recently. Again it's giving veterans that many more ways to do self-serve options, and that's a key part of our red tape initiative: to give information when the veteran wants it, with 24/7 access. Veterans have told us this is what they want, and we've responded with these types of initiatives: plain language and red tape reduction.