In terms of next steps, the focus group testing is key in order for us to evaluate and get user feedback and become familiar with the online habits of users as to what they need. That's a first thing. This was developed as an information tool. It is interactive, but at this point it does not meet the service delivery aspect. That's in My VAC Account.
Future development of My VAC Account is something I can't speak to, but on this one there's not a plan at this point that would get into decision-making at all. There was a comment made about human touch and the benefit of humans. This isn't a decision-making tool and, as Janice has said, it's a complex process. We have a wonderful range of programs and service, but at this point it's not within the scope of our next step to say that this will suddenly replace the expertise and the decisions that come through the good work of our staff.