The short answer is that I really can't offer any suggestions. I'm sorry. I know how the U.S. Veterans Affairs works. The one thing in the U.S., and it sounds as if it's the same thing here in Canada, is that the policy for determining whether or not an illness is compensable is basically set by Parliament and by your DOD.
The one thing that I think was really effective in the U.S. effort early on was the outreach to veterans. Very early on after the Gulf War there was a lot of reaching out by the U.S. government to U.S. veterans. I thought that was extremely effective.