Thank you very much for your courtesy, sir.
Thank you very much for being here. I want to tell you that I have a lot of sympathy for what I heard and witnessed.
For the purposes of the six minutes that I've been offered, I'll address myself to Mr. Cousineau, if you don't mind.
Mr. Cousineau, later if I have a minute left, I'll ask about your first name. I'm intrigued by it.
I want to commend you for the action you've taken in order to raise awareness of the therapy benefits of service animals. Your walking expedition has demonstrated incredible patience, perseverance, and persistence.
Now, from all corners of the veterans community, many people—veterans groups, advocacy groups, and individuals—are vocal about the Veterans Charter and the services provided by Veterans Affairs Canada. Many of these intervenors were involved in lengthy consultations with the Government of Canada then in office in 2005, when the charter was written.
I'm just going to leave you with an open-ended question, sir. You're a veteran who is actively engaged in making an impact in the veterans world. I'm interested to know how the Department of Veterans Affairs can make improvements in the way that they do business.
The floor is yours, and I'll forgive you for not wearing a tie.