Thank you very much, Mr. Chair.
Thank you, witnesses, for coming here. I thank you for your service.
I was going to actually ask a different question, but I'll make a short comment.
I understand that there is a problem in how the lump sum payment is viewed by different people. In addition to what you said, Mr. Yhard, I think the reasons people become homeless or run into problems are much more complex. Addiction is a terrible thing that happens, and people who have that problem should be identified and addiction should be dealt with, because you know what, it doesn't really matter whether people get a lump sum or a monthly cheque. I've seen it. People who have addiction problems—their monthly cheque will be spent in two minutes. They will have no money and they will go on and on. Unless the problem is addressed, it will never end. That's my comment.
But the question, Mr. Yhard, I want to ask you is this. From your experience, if you can tell this committee about services provided by Veterans Affairs for their clients, what is the biggest complaint or complaints you hear about delivery of services from people who come to you? What changes should we make to provide better support for those who need it?