When the Canadian Armed Forces knows that an individual is going to be leaving within a period of time, that is when Veterans Affairs should be brought into the picture. From that point on—let's say he has a physical injury and he's also suffering from PTSD—Veterans Affairs should be involved right through to the very end when that individual is healthy and able to contribute again to society. At that time, Veterans Affairs should pull back but also stay in contact with the family for at least the next two to three years to make sure that everything is going “according to Hoyle”.
On March 6th, 2014. See this statement in context.