Mr. Chair and Mr. Hayes, the ombudsman has a unique capacity to do detailed work because he has full access to the Veterans Affairs files and data and statistics. Many other people try to do an analysis of Veterans Affairs, but the Privacy Act and other legislation doesn't permit it.
Consequently, the Veterans Ombudsman has produced very legitimate, well-researched papers, the likes of which we have never seen before, at least in public, setting out in a clear, forthright manner that everybody can read and understand, and he has been consistently supported by the various ministers of Veterans Affairs or else the reports would not be where they are today. And they are used as benchmarks by many people. So we're fortunate to have that position available and have the outcome of the Veterans Ombudsman's office.