You are correct, sir, in that our infrastructure does not contemplate home visits in each and every case. Our home visit strategy is focused on those who are case managed, meaning those with more complex needs where there are a whole series of supports, a sort of wrap-around service that we're providing for the veteran.
In those other cases where the veteran would like assistance in terms of filling out a form, our client service agents will be happy to work with the veterans over the telephone or online with them to get that work done.