We have a broad range of veterans, of course. Many of them are dealing with Veterans Affairs. One of the problems is that there is this delay and denial. They put in a claim and 18 or 20 weeks later they get a reply back that their claim has been denied. It's so frustrating for them. Some of them try again. We've had many who said they've put in three claims and then they got nothing. Then they quit, they give up.
It's a process designed so that, if you don't stick with it.... We've heard of people who've put in five claims, and they finally get a result, so it's a system of delay and denial. It's quite an awesome thing.
You wouldn't think that when you hear somebody had a successful claim that you would actually congratulate them. We do. We say that they've really accomplished something there. They're almost like stars.