No. That's why we're advocating that they have a staged release, to become familiar with that software. Using the software, if you go onto the My VAC Account and start the process, the first thing that comes up asks you for your banking information, and that puts a lot of people off. You know: “I'm here for veterans; why do they want to know all about my banking?” We understand why it's done, if there's money to be transferred, but that could come later in the stage of the program, so that people become familiar with going online, putting in their passwords and stuff, and looking through the account. Then they could get to a point at which they would see the reason, but to hit a person right up front, and especially the older people who are.... When you have an 80-year-old on the site with his granddaughter and the first thing they ask him for is his bank account, it ends right there. The younger people are not so bad, but we're recommending a staged release.
Also, there should be training sessions. In 1980, I was brought in to B.C. Telephone for three or four days to go on its Internet. There could be the same thing at VAC offices. They should have terminals there that you can actually.... They're designed as training terminals, so you can go on and put in VAC stuff that doesn't count; it just runs you through the system. Then you can go in and do your own—