Regarding a 16-week service standard, in our view the response time of four months is totally ridiculous in an age of computers and fibre optics. There is no business plan that we have been made aware of at stakeholders' summits or statements by the minister as to how and when the four-month service standard will be achieved.
There is also a protracted process to obtain aids for living, such as wheelchairs, walkers, canes, hearing aids, and lift chairs, which causes frustration and anger.