As I mentioned, Veterans Affairs Canada has grosso modo 200,000 clients. For the most part, and I was the deputy ombudsman at Veterans Affairs, Veterans Affairs does a good job. It's not all 200,000 complaining every day. When I start to talk about those who slip through the cracks, it will be those who are waiting for adjudication because their file hasn't been digitized, or it has not been sent to Veterans Affairs Canada, or it's sent to Veterans Affairs Canada and it's not complete, or it's sent to Veterans Affairs Canada and in their first adjudication process they don't agree for some reason. Perhaps they don't think it's attributable to service, and it goes to a second level of adjudication. These are the people who for six to eight months, or sometimes 12 to 14 months, have been waiting for a benefit or a service without any other avenue. You can easily see how someone with an OSI or someone who needs medication would spin themselves out of control in that situation.
To your point about fixing that gap, I think I'll go back to my original statement: if the determination of attribution to service is done by the Canadian Armed Forces prior to the uniform being removed, it changes the game on the ground. It's no longer waiting to determine if I'm in the club or out of the club. I'm sure if someone who gets awarded three-fifths wants four-fifths, there's an adjudication process inside of Veterans Affairs Canada for exactly that.
Those who have to wait inordinate amounts of time for whatever reason are the ones who are slipping through the cracks. These are the ones we're hearing about, those who find themselves waiting and have had no answer. These are the ones slipping through the cracks. I think we can stop that by doing the attribution to service determination inside the Canadian Armed Forces.