Thank you, Ms. Mathyssen, for your question.
Yes, the role of the case manager is absolutely to get to know the veteran and the member and all of the needs that are there, and in time to inform that member of the benefits and services available through the department. It happens, though, based on a very individual assessment and individual need. Some members or some of our veterans are not capable of taking in all of the information at once, so often it will be over a number of discussions held between the case manager and the member.