It's mostly around departmental reviews. When the client comes in and says they applied to Veterans Affairs for benefits and they were turned down or they didn't get as much as they were hoping to get, we'll look at the file and we'll say that if we do x instead of going to the board, the department may approve. We'll actually get in touch and work with the department and say, “I have this case that the veteran wants to go to the board with; however, what do you think about...?” whatever the option might be, and we will work with the department to see if that will work as a solution.
On June 16th, 2016. See this statement in context.