In my process, once we've adjudicated that the member was hurt in service, the medical file can follow along. It doesn't have to be as rapid, because what the person needs to do is to determine what that malady's impact is on quality of life for the members, and determine where they would fall on the level of disability or service benefit.
Moving the records has always been an issue, and it continues to be an issue. I think the minister said earlier that they've taken it from 71 days down to 19 days. That's excellent performance over the last 18 months or so, but there's still some work to do.
The biggest part is getting the adjudication piece. Was it caused or aggravated by your service? It takes the longest amount of time. That's why the full file has to be completed and sent over. In my world, the only thing we send over is confirmation that the member was hurt in service, and this malady that she or he is releasing for is insurable under the programs and services that are in place.