I'll answer the first question. In three and half years as deputy ombudsman with Veterans Affairs, I built a lot of good relationships, a lot of people who've become almost colleagues, who helped me with advice and guidance. So I do keep those lines open.
The Canadian Armed Forces members can get through to us in a multitude of ways. We have a web presence. We have the live chat which I just talked about. We have phones. You have to remember that when a member comes to us, we're an office of last resort for serving members. The member has to use the mechanisms that are in place. Whether it's a grievance process or an appeal to the chain of command, that has to happen before the member gets to me.
Once a member gets to me, that member has pretty well exhausted all the things that are in place. This year we'll handle approximately 12,000 inbound phone calls. It's sad to say that we'll open over 2,000 cases this year, which is a 25% increase over last year. Our service is readily available for all serving members.