Once the medical malady is discovered and has been reported, the member will go to TCat they call it, which is a temporary category. At that point medical attention is brought to bear, rehabilitation, physiotherapy, whatever that may be, and the person may almost be ready. He'll then get an extension to another TCat probably and stay there until he returns to work.
You are right that probably after a temporary category when the member has gone permanent, and once they go permanent category, or PCat as they call it, that's the point when we know the member is leaving the service. That's where I think the concierge needs to get involved, and we have some time before the member leaves. Unless the member is really in a rush to get out, it's usually six months.
I'm saying that's where the concierge engages and starts to build that relationship and starts to explain the potential avenues for the releasing member.