Again, that's a good question, but it's a matter of perspective, I think. We advocate for fairness. We don't advocate for the veteran or Veterans Affairs Canada. We're an advocate for fairness.
Some complaints are legitimate. Some are not. We have to accept that. We have to tell people that sometimes there are reasonable expectations, and then there are other expectations. We have to draw the line sometimes and say, “Yes, you have been treated fairly. You might not be happy with it, but you have been treated fairly.”
In a lot of those cases though, by keeping an eye on those complaints, we can identify systemic issues even if we don't resolve a particular case.