I would certainly agree that the time it takes to arrive at a decision is one of the challenges not only at the appeal level of the decision but also on the adjudication. It's frustrating for veterans and their families to the point where some people suffer from what we call process fatigue. They just give up and they shouldn't. That's why we always emphasize where they need to go and what they want to achieve.
Again, it's the question of an outcome. If the goal of what they want to achieve is set, and they try to meet that outcome, a lot of things come into play due to the fact that many departments are involved. There needs to be some information coming from DND to VAC and then to the Veterans Affairs Canada structure. A lot of people are involved there as well, and then the VRAB takes over in the appeal process and they redo a lot of the analysis and review. It takes a long time and certainly improvements are to be made there.