Of the 135,000 veterans we are supporting—again, about 60,000 are families—those who need very close support because of their complex, series injuries, who at this time number 9,300 veterans, have case managers. The remaining number are supported by individuals we call veterans service agents. A veterans service agent would handle those veterans with uncomplicated, straightforward, low-touch support needs. It's minimal engagement.
This number and the number of field staff were reduced over the past few years. You'll be aware that about a year ago, the government made an announcement that we would hire additional case managers, veterans service agents, nursing staff, and so on, with a target of getting to about 30 veterans to one case manager.
Jump in if I'm offside here, Michel.
Across the country, Veterans Affairs has been working to engage these specialized folks; we're talking about psychologists, nurses, and those people with experience in case management. In some areas of the country, we have been very successful. At this point, we have hired a total of 180 staff. The number....
Go ahead, Michel.