Evidence of meeting #7 for Veterans Affairs in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was services.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Michael Ferguson  Auditor General of Canada, Office of the Auditor General of Canada
Dawn Campbell  Director, Office of the Auditor General of Canada
Joe Martire  Principal, Office of the Auditor General of Canada
Jean-Rodrigue Paré  Committee Researcher
Cyd Courchesne  Director General of Health Professionals and National Medical Officer, Department of Veterans Affairs
David Ross  National Manager and Clinical Coordinator, Network of Operational Stress Injury Clinics, Québec Regional Office, Department of Veterans Affairs
Michel Doiron  Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs

12:45 p.m.

Conservative

Robert Gordon Kitchen Conservative Souris—Moose Mountain, SK

Very quickly then, can you possibly answer this question. What's the most pressing issue: opening these service delivery offices, or mental health clinics?

12:45 p.m.

Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs

Michel Doiron

They're both pressing issues, to be honest.

12:45 p.m.

Conservative

Robert Gordon Kitchen Conservative Souris—Moose Mountain, SK

And we realize they both are valuable, but what is the most pressing issue?

12:45 p.m.

Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs

Michel Doiron

To me, right now it's opening the offices, and I can explain why. I'll try to do it very quickly.

If we don't have somebody to do that first assessment, a case manager on the ground or a VSA to identify and promote that, to actually be able to refer them, there's a step missing in the process. But it does not preclude.... I don't want to sound as if mental health is not important, because absolutely, the mental health component is very important; it's hard to really rank them. But they need somebody to do that initial assessment before they send anyone to our professionals, because it's on a referral basis.

12:50 p.m.

Conservative

Robert Gordon Kitchen Conservative Souris—Moose Mountain, SK

Thank you.

12:50 p.m.

Liberal

The Chair Liberal Neil Ellis

Mr. Eyolfson.

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

Thank you. How long do I have?

12:50 p.m.

Liberal

The Chair Liberal Neil Ellis

Five minutes.

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

This is a little complicated. I'll try to put a preamble on this to put it in perspective. There are military personnel who are discharged for disciplinary reasons, but the discipline is substance-related. Military personnel are discharged because they're found driving a tank drunk on the base and crash into a building, something like that. They're just simply discharged, dishonourably, despite the fact that the substance abuse may be secondary to unrecognized PTSD.

So the question is whether someone who is discharged in that kind of situation—not on medical leave, but just simply discharged as a matter of discipline—can access these Veterans Affairs services.

12:50 p.m.

Director General of Health Professionals and National Medical Officer, Department of Veterans Affairs

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

That is much simpler. That answer, I think, made my day. Thank you.

12:50 p.m.

Liberal

The Chair Liberal Neil Ellis

We just gained some time.

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

Excellent. It's the simplest answer to the most complicated question I've ever asked.

I have another question I was wondering about, and I made reference to this in a previous meeting with another group. We've made some reference to this. We have a lot of vets who have injuries that are diagnosed well after the fact, where it could be the sore knee but there's no medical file from when the person was there. It's the same for the person who saw horrendous things and never actually submitted a request for care when he saw his friends being blown up, but later, when he presents, you find out that, yes, he has this serious mental health issue because this, this, and that was happening.

Is there a feedback mechanism to the Department of National Defence where you can say that you are seeing these patients who have this going on, and that you believe you may be able to mitigate this if you take this into account when they're in active service?

12:50 p.m.

Director General of Health Professionals and National Medical Officer, Department of Veterans Affairs

Dr. Cyd Courchesne

We work very closely with our partners in health services. We sit on the same committees. We do research together. I work with them. I left the military, but I didn't leave the building where I worked. To their great despair, I still hang around. I walk into the director of mental health's office whenever anything crosses my desk that I think they should know about. We talk to each other on a daily basis. They know that.

To your point, what I would like to point out is that—and this is what our research has shown us, the life after service study—people come to us at different times. Some people come to us strictly, directly from the military. The military hands them over to us. We know they're going to be released. We take them on into our OSI clinics. Some people come to us years after they left because they hear about this, and they say, “I think I have a problem and I think it's related to my deployment”, and they come back to us. They come to us over their lifetime, when they leave. We have 25% who come immediately after service; and 75% over 40 years.

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

How much time do I have?

12:50 p.m.

Liberal

The Chair Liberal Neil Ellis

You have one minute.

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

There's something that just occurred to me in response to the previous question, for which, again, there was a much simpler answer than I expected. Let's say we have someone with a disciplinary discharge, which will have quite a lot of implications for a lot of the benefits they might receive. If you're looking after these patients who present later, and find out that the root of their behaviour that caused the disciplinary discharge was in fact an unrecognized mental health issue, is there a mechanism to feed that back and to change their status, change the ruling of their disciplinary process?

12:50 p.m.

Director General of Health Professionals and National Medical Officer, Department of Veterans Affairs

Dr. Cyd Courchesne

I'll answer that because in my previous life, we had cases like that.

It used to be that we could. Someone was released. They decided to take a voluntary release rather than wait around for a medical decision, and we found out that it would have been better for benefits and all that, so we used to change it retroactively. Several years ago the lawyers said that was illegal, and I don't know where that is now. I would say that you would have to go back to the CF and to legal people in the chief of military personnel's branch to find out if they can still do that.

12:50 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

As a medical professional, would you agree that it would be a good thing to change it back to that system?

12:55 p.m.

Director General of Health Professionals and National Medical Officer, Department of Veterans Affairs

Dr. Cyd Courchesne

It's an administrative, legal thing. I don't think my medical expertise in there has anything to do with that.

12:55 p.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

Okay. Thank you.

12:55 p.m.

Liberal

The Chair Liberal Neil Ellis

Ms. Wagantall, for four minutes.

12:55 p.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

I'm beginning to get a grasp of this. OSI clinics are your third line. The veteran has gone through a first and a second line before they get to them. Am I to understand that these are the more serious cases?

12:55 p.m.

Director General of Health Professionals and National Medical Officer, Department of Veterans Affairs

Dr. Cyd Courchesne

No. They don't have to go one, two, three. It's just that in medical terms, it's not considered first-line treatment.

12:55 p.m.

Conservative

Cathay Wagantall Conservative Yorkton—Melville, SK

Okay, so they've been diagnosed, and referred to you by whom?