One of my concerns with regard to the appeal process is the stress it puts on veterans. When they go to the Veterans Review and Appeal Board, they are asked a lot of questions and it can be a very intimidating kind of process, so I'm glad you investigated that and have offered that support.
In your letter of February to our chair, you said that although the department had developed a mental health strategy for veterans, it had not put performance measures in place.
Could you explain why those measures are so important? What do they accomplish? Why should VAC be pursuing those?