I want to begin by pointing out that our audit examines the way the department processes applications for services. It focuses only on how the department handles those issues. Our audit did not look into what other countries are doing.
Generally speaking, I think the burden of proof is problematic for military members. It is especially important in mental health, as the audit shows. It is difficult for a member of the armed forces to admit that they are having mental health issues and to ask for help. That is an obstacle in the program in general.
The veteran must begin by deciding that they need help. Then, they have to prepare their application properly and perhaps file an appeal in case of a refusal. That is a cultural aspect of this kind of a program.