The reference to the 65% is actually in the 2014 report on mental health, but that's all right because it's fundamentally the same issue.
The issue we were raising was that, once somebody gets turned down for access to these types of long-term mental health services, they go through appeal and then they are approved for it. It's because somewhere in that appeal process what we've referred to as new information has come forward, but you're right, it may simply be that new information may be information that already existed but was not brought forward during the original evaluation.
Really the point of this, I think, is to understand why 65% of the appeals are successful. If there's information that can be learned from that, it says that if people brought forward this type of information early on, then they would have been approved originally and wouldn't have had to go through the appeal process.
That's exactly the issue that this is raising, for the department to be able to analyze the reason that they're overturning appeals and to feed that back into their original process to try to make the original process more efficient for the veterans trying to access the services.