What I would add to that is that technology, obviously, has changed and updated many things. I think most of us are fluent on email right now. There's Wi-Fi in many branches of the Legion, among other places. What we haven't quite adapted to, and it is an issue in the veterans' world, is how much the technology has changed the culture. People expect to be able to get onto their phone and find answers right now. They expect Google to give them viable answers. Sometimes that can be a hit, and sometimes that can be a miss.
One of the problems we find—probably Brad would agree—right across the board is just reaching the members themselves. The day and age of an entire battalion being raised from a single suburb, going over and fighting, and coming back to that suburb has long passed us by. In my community of Delta, two or three guys might go on a tour, come back, and the community doesn't even know they left. That's essentially what we're tackling right across the board in connecting to veterans.