Thanks very much for that question, sir. Welcome to the committee. I'm thrilled to be able to work with you.
I'll ask Steven to give an updated data point on this. One of the questions and challenges we have is that, out of compassion, we generally accept all the claims coming in the door, even if there is information missing. That's one of the challenges we have, especially with paper copies coming in. We've been able to improve that process by going more to digital. It's kind of like when you fill out your provincial licences or taxes; your form will go forward only when it's complete. We're dealing with those paper copies in terms of finding information in order to get them complete, and then get the records and get moving on it.
It's over to you, Steven. Where are we at now?