Madam, thank you so much for the question and, again, thank you for your support to veterans in the Ottawa community and across the country. I really appreciate it.
When I appeared in front of the committee on March 10, I was asked for the plan. The plan had been in process for quite some time. With all of the initiatives that were out there, I appreciated being able to put it together and present it in front of the committee.
Again, we want to walk the talk. We want to move forward to support, as we say in veterans circles, our battle buddies and wingmen and women, our naval colleagues, because they have served and they've done an amazing job.
We know that it's not only about people; this is about process change. This is about cutting bureaucracy, cutting red tape; this is delegating authority to the lowest level to make decisions; this is bundling decisions, so that if we know a person has one ailment, it's probable that they might have a number of other ailments that come along with it. It's about using technology wherever we can—tonight being an example—like taking an audiogram and being able to digitize that, so we can make a decision while maintaining care, compassion and respect.
Finally, it's ensuring that we're bringing on additional staff, but also ensuring that they have the right culture, and it's that culture of giving benefit of the doubt, of compassion.
I'll turn it over to Steven.