Thank you for your question, Mr. Desilets.
I'm sorry; because of this translation function, I have to remain on the English channel here for the time being.
We appreciate that the work of the ombudsperson found this situation and we have worked diligently to correct it so that we don't just have bilingual staff who can adjudicate; we have also found, especially in the medical profession, that we need staff who have studied medicine in French so they totally understand the diagnoses in all the French medical terminology, which is so important in understanding the ramifications.
As a result of that finding, we have made efforts to hire additional people who have the right skills. I'll ask Mr. Harris just to amplify that point.