Thank you, Mr. Chair.
Thank you, General and Mr. Harris, and congratulations on your new roles.
First, I want to say congratulations to you and all of your team. As you explained this transition, we were having this conversation on March 10, and suddenly on March 13 everything went in a different direction. Certainly I want to commend you, as well as all the employees and your team, for having transitioned very quickly in these challenging times.
I would just note that this morning the City of Ottawa council liaison for veterans and military issues, Matt Luloff, was appointed. They launched this morning. I want to give a shout-out to the City of Ottawa for having reinitiated this. I certainly appreciate all the great work from Veterans Affairs on this file.
Going back to March 10, General and Mr. Harris, we were actually discussing this backlog. Certainly, I think that for all parliamentarians and for all the veterans there is a concept or an aspect, a sentiment of frustration at times. That's very real. I think we can all agree on that. You did discuss the fact that you were going to bring a plan to address that while we were in the pandemic. Last June, you brought forward a plan. I was wondering if you could share a little bit more. I know that the volume has changed because people are more aware of the services. I want to hear you out on this plan that we have going forward.