Well, for example, the veteran benefit teams were implemented as of June 1. On June 1 of this year, we made the transition, even in the COVID environment, to working from this point of view. The work we're doing in trying to resolve medical issues at the earliest possible stage will be an ongoing effort, and some of the information technology approaches and the improvements we're making are ongoing as well.
That's why it's a two-pronged approach: to have that surge of additional resources to be able to make the decisions and get the volume of pending applications down, while we make those changes in the background to allow us to have that long-term sustainability in terms of decision-making.