I can answer that. There are actually two obstacles.
On one hand, the number of claims Veterans Affairs Canada receives has been rising rapidly since 2016.
On the other hand, the system we use to review and approve claims is complex. When a claim involves medical issues, it's a complicated process. It takes time to examine the claims in accordance with the act and the two criteria. In other words, we have to determine not only whether the disability is related to the veteran's service, but also how severe the condition is. It's a highly complex process medically speaking.