I'm happy to answer that. We expect that the additional resources we've put in place and the action plan we have will get us under 5,000—those files that have been in the system longer than the service standard of 16 weeks—by the end of March 2022. The differences between the PBO report and our forecasts are some of the improvements and gains we're making in terms of our processes, something like a veteran benefit team, which is not incorporated into what the PBO estimated going forward.
As well, in terms of some of the decision-making, the PBO included folks who don't make decisions, resulting in a lower per-person output, if you will, of what the estimate might look like. Our estimate for internal decision-making would have us making more decisions than what the PBO estimated. I think they took a broader look at the number of people involved in the actual decision-making, including some folks who do administrative and clerical work.