Because we don't do health care administration as part of the department's mandate, the services we provide are fundamentally different. During military service, the CAF health service provides care directly, so the types of services and interactions they would have with their serving members would be different from what we're dealing with now, because we're not having conversations with veterans as a health care provider. I would imagine that those conversations would look different. Specifically on the complaints you're referring to, I'm not familiar with those.
On March 30th, 2023. See this statement in context.