I have heard there are people who perhaps would be eligible for services from Veterans Affairs, but they don't come forward for a variety of different reasons. One thing we want to determine in our qualitative research is what those barriers are—whether they're perceived barriers or real barriers—and whether there's a different approach we can take to change the culture of the services we provide to make it more welcoming for women veterans, in particular, to come forward.
I think we're actively looking at those kinds of changes. That's part of the reason we have implemented trauma-informed mandatory training across the department and across all of the frontline, veteran-facing services. That way, if there are things we're doing as a department that are keeping people away or perhaps creating a distance there, we can recognize and identify them and find solutions.