Okay.
I have a follow-up. I know we had a comment earlier from the ombudsperson about this, but since I've been on the committee, I've received lots of calls. People look you up, they know you're on the committee and they want to ask questions. The one thing that's been consistent—and I'm not saying the department is this way—is the perception that lots of people seem to be afraid. They don't want to talk about the issues they have. They're afraid. I'm just wondering why you think they have that feeling.