Thanks, Mr. Harris.
First off, I will say that situation is extremely unfortunate. If the member you are referring to is still having challenges, then we would be more than happy to, behind the scenes, reach out to her directly if she is interested in working with us.
With regard to the class actions, we updated our policies in 2019. I'm not 100% certain when she had come forward initially. There is no question that we made fairly significant advances in the policies after 2019. Prior to that, she certainly may have had some challenges coming forward.
As I noted, we are now accepting applicants' statements without any corroborating evidence given the nature of these types of situations.
I will also say that we do now also accept medical information from, as always, not only family physicians but also nurse practitioners, registered psychologists and registered licensed psychologists. Depending on this individual's circumstance, we may well accept that documentation now. Again, I would be more than happy to connect with this client and to ensure they're receiving the services and the benefits they're entitled to.