Thank you very much for that question.
I've thought about this a lot. I applied to become a case manager, but my education wasn't high enough to become one. I have a feeling this is the case quite often: To become a case manager or to work in certain areas of Veterans Affairs, you need to have a certain level of education. Quite often, that isn't the case.
However, I have noticed that, for example, the best case manager I ever had was a parole officer. He understood the concept of getting back to you, checking on you and making sure you have the right programs for what you need. I think it's more about an attitude than it is about what you have done in the past. I have worked with many people who are first responders or who have been in the corporate world. It doesn't matter; it's all about attitude and what your decision is about how you're going to do the job you do.
I would like to see more veterans, but I would like to see more people who have the right attitude, the right care and the right heart, rather than basing it where they come from originally.