Sometimes I feel as if it's the elephant in the room. I've been reviewing hours and hours of testimony, and this is.... You're talking about the outsourcing to PCVRS.
We were not notified. We have referrals coast to coast. We were not notified. We didn't hear about this at all until very late in the game, probably midsummer. We heard that files were being transferred. The goal was that all files would be transferred by the end of August. Meanwhile, we were wondering what was happening to our veterans. Why are they getting blocked? Why, all of a sudden, are they not able to access the program choice?
To be completely candid, in all, it was not a process on which any of us were consulted or even informed. In fact, there seemed to be an aura of secrecy about the whole thing.
I can speak from British Columbia, with all of the contacts I have there. The rollout in British Columbia has been very bumpy. They don't have adequate staff in place in all of the kinds of capacities. All of a sudden, our usual veterans' care team is being stopped. Veterans are being told, “No, you have to take our providers.” There are no providers in place, so veterans are left hanging and are actually being told, “Maybe in two months' time, three months' time, four months' time, we'll have some people.”
Actually, we recently had an interview with PCVRS, with the view of onboarding—