I will start off with this. For someone who is in the military and leaves.... When they're part of the military, they're used to—and I'll use these terms, Ms. Rovak, because I believe you'll understand them—cadence, uniformity, team and efficiency.
When they go from base to base, their files follow them, so when you start dealing with Veterans Affairs, I think your expectation may be that it's almost like a military operation, but it's not. Do you think having more veterans serve in Veterans Affairs for vets would be helpful because they understand the system and what veterans are used to?