Thank you.
There are different channels. There isn't just one channel to bring issues to light with us. I mentioned my name because I was sincere in saying that people can communicate with me. Some people do communicate with me.
Of course, we have our national 1-800 line, where people can raise issues. Clients can raise issues with their case managers, veterans service agents or through area offices at any time. Whoever they interact with.... Some people write to individuals like you to bring issues to light, and then you would bring them to the department and we would address them.
There is not just one door to come to us because we take every opportunity to improve our processes, our services and the support that we give to veterans. That's the best answer—