Mr. Speaker, I would first like to say that we support this bill. I see the committee chair nodding his head that, yes, it is an excellent bill. I must say, this bill is a good start. This new legislation specifically targets unsolicited commercial electronic messages. Citizens have been demanding such a bill for some time, and it is sorely needed. Not only are commercial emails sent with the prior consent of the recipient important to electronic commerce, but they are also essential to the development of the online economy.
By drafting legislation prohibiting spam and protecting personal information and privacy, as well as computers, emails and our networks, the proposed legislation is designed to allow individuals and companies to sue spammers and hold any businesses whose products and services are promoted using these means partially responsible for spamming activity.
As well, email marketers would be required to obtain informed consent from recipients to receive emails; provide an opting-out mechanism for further emails; and create a complaints system. That is the main purpose of the bill. Since most spam Canadians receive comes from other countries, international anti-spam measures are needed. The government should continue its efforts to harmonize anti-spam policies and encourage countries to work together on enforcing anti-spam legislation.
I would like to talk about this a bit longer. We know that spam comes from all over the world. That is one thing. But Canadian law applies only to Canada and Canadians, not to other countries. How might this affect us as consumers? What sort of commercial impact might it have? Businesses here in Canada will not be able to distribute advertising on the Internet using software or other ways of communicating with a computer.
The biggest problem is that because other countries are not subject to this law and their legislation is not harmonized with Canada's, they can keep on sending messages. If I have a business and I decide to send advertising over the Internet for doors, windows and other things, I cannot send a mass mailing. But a business in another country can.
We have to be competitive with industries around the world, because we are part of a global economy now. So what reason do we have to protect consumers? Protecting them against phishing or hacking is one thing, but we must not forget business. That was the committee's main concern. We must not prevent businesses here from continuing to make a profit. Eight billion transactions are carried out on the Internet. I believe that Canadian businesses should enjoy a share of this growth with all the people here in Canada.
It is vital that we ask ourselves whether we want to protect our industries or consumers. Should we let others continue to do business without our being able to participate? These are the questions that should be raised, and they have been raised. They have not received a full answer, but this bill is a major step, because it proposes a concrete measure within a timeframe. It took four years to come up with this legislation, because we wanted something better. As we know, things change much more rapidly with the Internet, where six months is an eternity.
So, fairly soon after this bill is passed, we will have to take time to see how things are unfolding and to make adjustments, as cyberpirates target us.
By the way, how do we define spam? Spam is any electronic commercial message, any text, audio, voice or visual message sent by any means of telecommunication—whether by email, cellular phone text messaging or instant messaging—without the consent of recipients. Therefore, it is reasonable to conclude that its purpose is to encourage participation in a new commercial activity, and that it includes electronic messages that offer to purchase, sell, barter or lease a product, good, service, land or an interest or right in land, or offer a business, investment or gaming opportunity.
I mentioned what spam is. It has to do with commercial activities, including offers to purchase, sell, barter or lease a product, good, service, land or an interest or right in land. All these are commercial activities that exist here. With this legislation, these people will no longer be able to use the Internet to send their messages.
What is left for these people to be competitive? Not much. They could use mail services. However, this can be costly, considering that, as I mentioned, such costs will not be incurred in other countries. We always hear—as one member said—that spam requires a lot of work. It takes someone to prepare these emails. If, all of a sudden, we prevent our industries from using the Internet to sell or rent all the products that I listed earlier, what are they going to do? As I just said, they will have to rely on mail services.
Just think how clogged up the system could get if every industry decided to send a mass mailing to all the other businesses, or to households. How much time would businesses spend opening mail, instead of emails? Of course, Canada Post would be pleased, since postal rates are exorbitant, but businesses would no longer be competitive, because of these costs. We should not forget that, because this is a significant economic consideration.
Having said what is considered spam, it is also important to point out what is not. What is not spam are messages sent by an individual to another individual with whom they have a personal or family relationship. For instance, I have no personal ties to you, Mr. Speaker. Imagine I send you a message, not as a member, since that is not allowed. So imagine that someone from outside the House sends you an email, he or she could be subject to fines, since this legislation no longer allows emails from one person to another. The bill reads:
—a message that is sent to a person who is engaged in a commercial activity and consists solely of an inquiry or application related to that activity.
Regarding commercial activities, witnesses came to testify that, initially, the bill required 18 months of contact with the other person. Let me give an example. I know that about every four or five years, family situations and incomes change, so people could be selling their house and buying a new one. With this new law, the real estate agent who sold me my house can no longer contact me after 18 months. In fact, he would be subject to a fine, if the 18-month time limit has passed. In committee, we were able to change that timeframe to 24 months. We would have preferred it to be even longer, to allow businesses and individuals to continue communicating with their existing clients.
As I said, the purpose of this bill was to restrict commercial activity, which is important here.
(a) that is, in whole or in part, an interactive two-way voice communication between individuals;
(b) that is sent by means of a facsimile to a telephone account; or
(c) that is a voice recording sent to a telephone account.
...
(c) that is of a class, or is sent in circumstances, specified in the regulations.
This bill will completely define the issue. There will surely be some flaws, as with any bill, whether it is good or bad. Since this is a new bill, there are always flaws because we forgot something or did not think to regulate something. Over time, we will have to re-examine the bill, more quickly than any other bill, to ensure that we have not left anything out.
The only circumstances under which spam could be sent would be if the person to whom the message is sent has consented to receiving it, whether the consent is express or implied. So, if I send a message and the individual agrees to receive it, a relationship has been established.
Let us take that same real estate agent, and let us assume that I heard from one of my colleagues that his brother-in-law has a house to sell. I would not be able to send that brother-in-law an email to let him know that his brother-in-law had informed me about the house for sale, or to tell him that I know someone who would be interested in buying the house. I could not do that.
I could only do it over the telephone. I could directly contact the individual via telephone or meet them in person. I would have to establish contact before doing business with this person.
So therein lies the problem. Anyone who wishes to establish a business relationship with another person must now do so via the telephone or mail, or meet the individual in person. They could not send a simple email.
We are setting limits. That is the message I want to get across. We are setting limits, but we cannot limit other countries in sending us these messages. We have to consider doing that and count on the goodwill of other countries such as the United States, Australia, France or other European countries. This type of legislation needs to be harmonized. Many countries do not have such regulations or laws. They can therefore do what they want because they are not subject to such legislation.
In addition to being in a form that conforms to the prescribed requirements, the message will have to make it possible to identify and contact the sender. The message must include an unsubscribe mechanism, with an email address or hyperlink, so that the recipient can indicate that he or she does not want to receive any further commercial electronic messages from the sender. If I send a message or an email, at the end of that message there specifically needs to be a box to check or a note explaining to the person how to stop receiving further messages.
I think this is the right approach, but in order for it to be successful inquiries would be necessary. The CRTC would have interesting powers. It could require a person to preserve transmission data, produce a copy of a document that is in their possession and prepare a document based on data, information or documents that are in their possession. It could also conduct a site visit in order to gather such information or, if necessary, to establish whether there was a violation.
Because it cannot do that itself, note that it will have to get a warrant from a justice of the peace prior to entering premises. It cannot do that by itself; the CRTC cannot do it by itself; the Competition Bureau has certain powers, but there again its powers are limited. Today, the Competition Bureau has no powers of inquiry. That is why there is Bill C-452, which will give the Competition Bureau three types of powers of inquiry: an exclusive power of inquiry, a power of inquiry to summon and protect witnesses, and a power to search. That is what is important.
How can agencies conduct inquiries and do the work for which they have been created if they have no power? I have introduced Bill C-452 to give the Competition Bureau this power so it can conduct inquiries and do the work we expect of it.
If the court believes that a person has violated any of those provisions, it may, which is not to say that it will have to, order that the applicant be paid an amount representing the loss or damages suffered, or any expenses incurred. If it is impossible for the applicant to establish those amounts, the court may order that the applicant be paid a maximum of $200 per contravention, up to a maximum of $1 million. I am choosing my words carefully: not “shall order”, but “may order”. That is very different.
As I said earlier, the CRTC, the Competition Bureau and the Office of the Privacy Commissioner must also consult one another, and they may share any information with one another in order to carry out their activities and responsibilities pursuant to their respective powers.
So there are three agencies: the CRTC, the Office of the Privacy Commissioner and the Competition Bureau. Together, they have certain powers under the bill. However, they must be capable of communicating with one another. We know that these agencies have their private preserves and they are not prone to disclosing information.
The Office of the Privacy Commissioner is another thing again. The Liberal member referred to this earlier. That Office is an important player in this regard.
Unsolicited commercial electronic messages are becoming a serious social and economic problem that undermines the personal and commercial productivity of Quebeckers. Not only do they hinder email use for personal communications but they also threaten the growth of legitimate e-commerce. As I mentioned earlier, when people are assigned to open these emails, time is lost and businesses become less competitive. That causes a problem.
I would like to point out something else. The minister, or another organization somehow involved in Bill C-27, has managed to ensure that a clause in this bill could jeopardize the National Do-Not-Call List (DNCL). A door has been opened because one of the clauses states that the DNCL—set up by this government and containing the telephone numbers of seven million people who do not wish to be unnecessarily pestered by telemarketers—could be deactivated. They have now made it possible, within one year, to eliminate a list that cost millions to set up.